Refund Information

Refunds Explained

How Long Will It Take For My Refund To Be Processed?

If you are owed a refund, we always refund you using the same method you paid with initially, however, if you paid with Cash or BACS, we will send you out a cheque instead.

Here's a full summary of the refund methods we use:

  • 1. If you paid online or over the phone, your refund will go back onto the credit/debit card you paid with.
  • 2. If you paid via Chip and PIN in one of our stores, again, your refund will go back onto the credit/debit card you paid with.
  • 3. If you paid via Cash or Bank Transfer, you will receive a cheque in the post.

Refunds can take up to 14 working days to be processed by our team and a further few days to be seen in your bank, or for a cheque to reach you via post.

How Do I Cancel My Order?

If you need to cancel your order, you will need to speak to our customer care team. The quickest way to do this is to give us a call on 0845 1630170.

I Have Credit On My Account, Will It Expire?

Yes, you have 30 days from the date the credit is applied to your account to use it. After 30 days the credit will expire and will no longer be valid.

I Have Credit On My Account, How Do I Spend It?

Currently, we are only able to process orders for credit over the phone. Please contact our sales team on 0845 1630170 to place your order and utilise your credit.

How Do I Make A Complaint?

At JT Pickfords, we're committed to providing you with the best possible service but we know that sometimes we don't always get it right. If you feel you haven't received the service you expect and have already been in contact with our customer care team to resolve your issue, we would invite you to write to us at:

J.T. Pickfords Ltd
Vander House
Starnhill Close
Ecclesfield
Sheffield
S35 9TG

If you can please include your order number and any up to date contact information in your letter so we can investigate your complaint and get back in touch with our findings.

Terms & Conditions

Please download a copy of our full terms and conditions by clicking here

JT Pickfords Bathrooms Open Monday - Saturday 9.00am - 5.00pm