DELIVERY OPTIONS

   LOCAL AND NATIONAL DELIVERY COSTS

 

   We offer a delivery service for large goods in the LOCAL AREA between
   9am-5pm Mon – Fri. Next day options are available for orders placed
   before 1pm. You can book your delivery up to 14 days in front of order
   date and we have day specific delivery options in the LOCAL AREA 
   which you can choose at checkout when placing your order.

​ 

   For all delivery options see below.

   For more information please contact us.

   Call 01709 364416 Open Mon - Fri 9:00 - 17:00

   Closed Saturday and Sunday

What size delivery can I expect?

How will my order be sent out?

How much does delivery cost?

All of our products available on our website have a delivery rate which is displayed on the product page to assist you. When you combine two or more products then your delivery costs will be calculated at the checkout. Please refer to the table below for estimated delivery prices in each area. The final price is dependent on your postcode and geographical area. All deliveries are subject to availability

Frequently asked questions

Q: Can I track my order?

Yes, your order status and tracking details will be sent to the email or
phone number applied to your account. Don’t have an account? Simply Click
Sign In and creat a account today.

Q: What if my order is damaged or faulty?

If your item arrives damaged, you can refuse to accept the delivery; just sign the
driver’s delivery sheet “damaged” and contact us to let us know. This way, the
courier can return it, and we can quickly dispatch a replacement.

If you notice damage after accepting your delivery, please get in touch with us,
and we will talk you through the next steps. Alternatively, you can find out more
over at our customer services hub.

Q: Palletised deliveries?

These products will be delivered as close to your front door as possible
while allowing for obstructions, e.g. narrow streets, stairs (for flats), or
general obstacles. Your driver is not insured to carry goods inside your
property. So, we recommend having two or more able-bodied people
receive the items and bring them inside. Any shipments fulfilled by a third-
party courier will be a kerb-side delivery. Please note that your delivery
date will be arranged before it takes place.

Q: What if I miss my delivery?

Our delivery partner will leave a note to explain your next steps. For large, two-
person deliveries, there may be a redelivery charge.

Q: Do I get a timeslot?

Most of our delivery partners will give you a timeslot on the day of the
delivery. This is usually a window ranging from one to four hours,
depending on the courier.

Q: If I order more than one item, will they arrive together?

We work with various couriers and suppliers, so if you’ve ordered multiple items,
they may arrive separately. You’ll receive a tracking information for each
consignment to know when to expect your deliveries.

Q: Can I change my delivery date?

Providing your order hasn’t been dispatched, yes. Just contact us and
request to change the date.

Q: When will my item be delivered?

We’ll send you an email when your order has been dispatched. You can also
check your order’s status and tracking details in your account. Most of our
couriers provide a specific timeslot on the day.