1. Home /
  2. Delivery Information

 DELIVERY OPTIONS

   LOCAL AND NATIONAL DELIVERY COSTS

 

   We offer a delivery service for large goods in the LOCAL AREA between
   9am-5pm Mon – Fri. Next day options are available for orders placed
   before 1pm. You can book your delivery up to 14 days in front of order
   date and we have day specific delivery options in the LOCAL AREA 
   which you can choose at checkout when placing your order.

​ 

   For all delivery options see below.

   For more information please contact us.

   Call 01709 364416 Open Mon - Fri 9:00 - 17:00

   Closed Saturday and Sunday

What size delivery can I expect?

How will my order be sent out?

How much does delivery cost?

All of our products available on our website have a delivery rate which is displayed on the product page to assist you. When you combine two or more products then your delivery costs will be calculated at the checkout. Please refer to the table below for estimated delivery prices in each area. The final price is dependent on your postcode and geographical area. All deliveries are subject to availability

Frequently asked questions

Q: Can I track my order?

Yes, your order status and tracking details will be sent to the email or
phone number applied to your account. Don’t have an account? Simply Click
Sign In and creat a account today.

Q: What if my order is damaged or faulty?

If your item arrives damaged, you can refuse to accept the delivery; just sign the
driver’s delivery sheet “damaged” and contact us to let us know. This way, the
courier can return it, and we can quickly dispatch a replacement.


If you notice damage after accepting your delivery, please get in touch with us,
and we will talk you through the next steps. Alternatively, you can find out more
over at our customer services hub.

Q: Palletised deliveries?

These products will be delivered as close to your front door as possible
while allowing for obstructions, e.g. narrow streets, stairs (for flats), or
general obstacles. Your driver is not insured to carry goods inside your
property. So, we recommend having two or more able-bodied people
receive the items and bring them inside. Any shipments fulfilled by a third-
party courier will be a kerb-side delivery. Please note that your delivery
date will be arranged before it takes place.

Q: What if I miss my delivery?

Our delivery partner will leave a note to explain your next steps. For large, two-
person deliveries, there may be a redelivery charge.

Q: Do I get a timeslot?

Most of our delivery partners will give you a timeslot on the day of the
delivery. This is usually a window ranging from one to four hours,
depending on the courier.

Q: If I order more than one item, will they arrive together?

We work with various couriers and suppliers, so if you’ve ordered multiple items,
they may arrive separately. You’ll receive a tracking information for each
consignment to know when to expect your deliveries.

Q: Can I change my delivery date?

Providing your order hasn’t been dispatched, yes. Just contact us and
request to change the date.

Q: When will my item be delivered?

We’ll send you an email when your order has been dispatched. You can also
check your order’s status and tracking details in your account. Most of our
couriers provide a specific timeslot on the day.

Need more answers?

Click HERE for more Frequently Asked Questions

Before you leave, check-out some other quick links below...

  1. Home /
  2. Delivery Information

Deliveries Made Simple

How Much Will My Delivery Cost?

COVID-19: a note to our customers

At JT Pickfords, the well-being of both our customers and staff are our top priority. As such, we are taking every possible precaution to ensure the safety of everyone concerned. We'd like to reassure you that, where possible, all orders will continue to be delivered as normal, with the following changes to protect both you and our delivery team.

Signing For Your Delivery

For deliveries requiring a signature, our drivers/couriers will not ask you to sign a delivery note or hand-held device. Our drivers/couriers will temporarily do this on your behalf. This will only happen when the customer opens the door and gives their name for security reasons. The driver/courier may also take a photo of the goods on your doorstep.

Courier Delivery

If we need to deliver a parcel that won’t fit through your letterbox, the driver will place the parcel on your doorstep. The driver will knock on the door and step back two metres. The driver will explain that due to extra precautions over Coronavirus, we will not be requiring a signature. The driver will ask for the recipient’s surname which will be then be entered by the driver as proof of delivery. If no one answers the door, the driver will leave the usual calling card and return the item to base.

Local 2 Person Delivery Service

For large orders delivered locally by our two person delivery team, your order will be delivered to your doorstep or in to a garage or outside building. The delivery team will not be able to enter your property however on request will ring you ahead of your scheduled delivery time to ensure we provide the best possible service. When carrying your items, the delivery team will remain at least two metres away from you or anyone on your property. Instead of taking your signature, they will take your name and may also take a photo of the goods.

We will continue to adapt our service in line with government guidance. Please continue to check back for regular delivery updates.

Delivery Rates (UK Mainland)

 

All of our products available on our website have a delivery rate which is displayed on the product page to assist you. When you combine two or more products then your delivery costs will be calculated at the checkout. Please see the table above for estimated delivery prices. The final price is dependent on your postcode.