Order online before 4pm Mon-Fri and collect from our
   distribution centre! It's simple, if you live close by or you aren't
   available for delivery, place your order and it will be ready to
   collect in 1 hour. Read the information and FAQ's below.


   For more information please contact us.
   Call 01709 364416 Open Mon - Fri 9:00 - 17:00
   Closed Saturday and Sunday

    Collection Point | JT Pickfords | Vander House, Starnhill Close, Ecclesfield, Sheffield S35 9TG

Click & Collect in 4 easy steps...

Customer FAQ's

Q: When will my order be ready to collect?

Order before 4pm Mon-Fri and pick-up from our easy to find
collection point. Your order will be ready within 1 hour.

Q: Where do I collect from?

We have a clearly signed "Collection Point" situated at the front
of the building. Ample customer parking is available.
Here to help: If you are collecting heavy or bulky items our staff
will be happy to load your vehicle for you.

Q: What are the Opening and Closing hours?

Our collection point is open from 9am - 5pm Monday - Friday.
We are closed Saturday and Sundays.

Q: What ID will I need to bring with me?

You will be asked for sight of the order email confirmation and
a valid form of ID. This is either a UK driving licence or a
passport. Someone else can collect your goods, as long as they
show the original email confirmation and a valid form of ID.
Please note: Guest customers will also have to show the
payment card that was used to place the order.

Q: What if I need to cancel or change my order?

To cancel or change your order contact customer services on 
01709 364 416. Have your order details and number ready.

Q: How long will you hold my order for?

We will hold your order for 5 days. After this, all orders will be
refunded to the original card or account used for purchasing.

Q: What if I need to return a purchased item?

You will need to call our customer care team: 01709 364 416

Returns are subject to our policy which you can view HERE

Q: What would it cost to have my items delivered?

We offer a local and national delivery service. To find out the
costs and timescales please view our delivery page HERE

Have more questions?
Click HERE for more Frequently Asked Question

Before you leave, check-out some other quick links below...

Plumbers! Find out more about our superb trade support...

Click & Collect

Order online and collect from our distribution centre! It's simple, if you live close by or you aren't available for delivery, place your order and we will arrange a time for you to pick it up in person.

Remember, if you're ordering a large bathroom suite, make sure there is enough space to fit it in your vehicle!

For more information please contact us.
Call us on 01709 364416
Lines open Mon - Fri 9:00 - 17:00

Find Us

Pick up your order from our Collection Point, which you can find at the following address:

Vander House
Starnhill Close
S35 9TG